In the unlikely event that a shipping courier damages your products during transit, our customer service can help you to open a claim on the customer’s behalf.Įxamples of damaged items can be ‘cracked container (jars & bottles)’, ‘spilled-out contents from containers’, and broken items. Damaged products are uncommon, and it is unlikely to receive a damaged product(s). We do our best to carefully pack every order. Customers are advised to take detailed photo(s) of the damaged item(s) upon receiving. If you dispose of the damaged item(s) before contacting us, we are NOT responsible to offer an exchange or refund. If you received damaged item(s), DO NOT dispose of item(s) before contacting our customer service team. To start a return process, please e-mail us at ITEMS Please register your appliance with the manufacturer so that you can get a warranty. All electrical appliances sold on our website have a manufacturer's 1-3year limited warranty.
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